FAQ

• How much is the shipping fee overseas?

  The shipping fee depends on the weight and size of the package, and the country to which the items are shipped. Contact us at info@balidirectstore.com to place your order.

• How does the "return me campaign" work?

  We pay customers 1K for all glass jars and bottles that have a 1K sticker on them. The returned jars and bottles are either used by ourselves or returned to suppliers. Our drivers will pick up the jars and bottles when delivering your order.

• What is the delivery time?

  Normally, our delivery times are between 1300 and 1700, although traffic and weather can sometimes result in delays.

• Can we request a specific delivery time?

  Yes you can, and we will do out best to meet your request. You can make the request in the Notes box, which is displayed on the check out page.

• Can we order from the website and pick the order up ourselves or using one the available delivery services like Gojek?

  Yes you can. You can make the request in the Notes box, which is displayed on the check out page. The pick up will be at our warehouse, between 1300 and 1700. Our address can be found on our website.

• How do we get a 10% discount?

  Once you have a registered account on our website and become a Member, you can begin earning points of 600 Points.
  Every 600 points you earn in accordance with this Program equals a 10% discount for your total purchase to apply on balidirectstore.com. The Points are redeemable towards purchases solely on the Site, and you can redeem them in the checkout process.

• What happens if there are some items not available on delivery day?

  If you choose “Cash on Delivery”, we will deduct the items which are not available and adjust the invoice. If you choose other forms of payment, we will deduct the items which are not available, adjust the invoice, and offer you a refund or a credit coupon for your next order.

• What is the difference between Natural and Organic?

  “Natural” refers to fresh produce that requires no chemical additives to support growth and whose cultivation is knowm to be largely chemical free. “Organic” refers to Bali grown and processed, from producers whose organic claim is credible because of the characteristics of the produce and reputation of the producers.

• What if I complete my order and want to add some more items?

  You can make a new order and we will deliver them together.

• What if there items I would like but they are not on your website?

  Contact us at info@balidirectstore.com and we will do our best to source the items.