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Delivery Policy

Here are a few things you need to know about how we deliver to you.

BALI

Delivery 6 days a week Monday to Saturday

Orders received before 08:00 will be delivered the same day before 17:00 with for the following minor exceptions:

– Orders for Starter Lab before 20:00 to be delivered the following day before 17:00; and

– Orders for Jiva Creations before 00:00 to be delivered the following day before 17:00.

Orders received on Saturday after 8:00 and on Sunday will be delivered on the following Monday before 17:00.

Area, Delivery Time and Minimum Order

Area

Estimated Delivery Time

Minimum Order for Free Delivery

Denpasar, Gianyar

13:00 – 17:00

no minimum order

Badung, Bukit

13:00 – 17:00

no minimum order

Tabanan

14:00 – 17:00

500,000

Bangli, Karangasem,  Klungkung

14:00 – 17:00

1,500,000

Buleleng, Jembrana

15:00 – 17:00

3,000,000

What’s my postal code? Click here to find your Bali postal code

REST OF INDONESIA AND THE WORLD

Orders received before 08:00 will be processed the same day. We use J&T Express for deliveries within Indonesia and DHL for deliveries to the Rest of the World.

We will notify you of the delivery cost once you have placed your order and require payment before your order is processed.

If you have any questions regarding orders for Rest of the Indonesia and the World please contact us.

JAKARTA

– Orders received before 08:00 will be processed the same day. We use the three-day delivery service provided by J&T Express.

– We do not deliver fresh fruits, vegetables, dairy products, or drinks outside of Bali.

– The delivery cost per kilogram is IDR 24.000.

– We will notify you of the delivery cost once you have placed your order.

– Once your order has been processed we will email your J&T Express tracking number.

PAYMENT METHODS

We accept Cash-on-delivery (CoD), Credit Card or Paypal in Bali and Bank Transfer, Credit Card or Paypal for Jakarta, Rest of Indonesia and the World.

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