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DELIVERY POLICY

Here are a few things you need to know about how we deliver to you.
Area, Delivery Time and Minimum Order
Area
Estimated Delivery Time
Minimum Order for Free Delivery
Denpasar, Gianyar
13:00 – 17:00
no minimum order
Badung, Bukit
13:00 – 17:00
no minimum order
Tabanan
14:00 – 17:00
Rp 500.000
Bangli, Karangasem, Klungkung
14:00 – 17:00
Rp 1.500.000
Buleleng, Jembrana
15:00 – 17:00
Rp 3.000.000

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BALI 
Delivery 6 days a week Monday to Saturday

Orders received before 08:00 will be delivered the same day before 17:00 with for the following minor exceptions:

– Orders for Starter Lab before 20:00 to be delivered the following day before 17:00; and

– Orders for Jiva Creations before 00:00 to be delivered the following day before 17:00.

Orders received on Saturday after 8:00 and on Sunday will be delivered on the following Monday before 17:00.

REST OF INDONESIA AND THE WORLD 
Orders received before 08:00 will be processed the same day. We use J&T Express for deliveries within Indonesia and DHL for deliveries to the Rest of the World.

We will notify you of the delivery cost once you have placed your order and require payment before your order is processed.

If you have any questions regarding orders for Rest of the Indonesia and the World please contact us.

JAKARTA
– Orders received before 08:00 will be processed the same day. We use the three-day delivery service provided by J&T Express.

– We do not deliver fresh fruits, vegetables, dairy products, or drinks outside of Bali.

– The delivery cost per kilogram is IDR 24.000.

– We will notify you of the delivery cost once you have placed your order.

– Once your order has been processed we will email your J&T Express tracking number.

PAYMENT METHODS
We accept Cash-on-delivery (CoD), Credit Card, or Bank Transfer in Bali, and Bank Transfer or Credit Card for Jakarta, Rest of Indonesia and the World.