We will accept the return of any product that is damaged, or does not match the description of what you ordered. Bali Direct must be contacted via email within 48 hours of receiving your goods and provided with photo evidence for verification. For more detail on our Returns Policy, Click Here.

How-to-use Instant Delivery

Orders received Monday to Friday 8AM – 4PM, and Saturday 8AM – 1PM will be delivered within 2 hours.

1. add Instant Delivery to Shopping Cart

Only product with ⚡️ icon are available for Instant Delivery

2. Go and check your Cart

Important to making sure your cart only include Instant Delivery items & remove “Regular Delivery Only”.

After finish reviewing your Cart, click Proceed to Checkout button

3. Type & search Location on Maps

Fill in your information and fill your location on Maps.

Important to fill this as it will use for Courier to find your exact location.

**Instant Delivery option will not appears on the next step if you leave this field blank

4. Select Instant Delivery Options

You can choose between Gojek / Grab for you delivery. 

Note that shipping cost based on distance you inputing on map to our Warehouse.

**Insurance Fee of 0.5% will added to your order 

5. Add Notes for your Order

Fill Payment Information, billing address, Order notes & Google Map URL.

6. Review & Complete your order

Review your order information, click accept Terms & Conditions.

Your order will send immediately.

Contact our Customer Care on Whatsapp if you need any assists.

Regular Delivery

Orders received before 8AM will be delivered the same day after 1PM.

Orders received after 8AM will be delivered the following day after 1PM.

Note that all products are available for Regular Delivery. Click here to learn more.

Frozen Items

Means these products are delivered in ice – they should be refrigerated immediately upon receiving your order.

Instant Delivery

Orders received Monday to Friday 8AM to 4PM and Saturday 8AM to 1PM will be delivered within 2 hours.

Note that only products with the Instant Delivery badge are available for Instant Delivery or, if you choose, these are also available for Regular Delivery. Click here to learn more.