RETURN POLICY

We will accept the return of any product that is damaged, or does not match the description of what you ordered. Bali Direct must be contacted via email within 12 hours of receiving your goods and be provided with photo evidence for verification. You will be issued a return address of where to send your goods, and they must be received within 24 hours of contacting Bali Direct , in the condition they originally arrived in, to be eligible for either a replacement or a refund of the purchase price. Sale products are non-returnable unless damaged.

TERMS & CONDITIONS

Order Changes or Cancellations
As we strive to process orders quickly, there is only a brief period of time during which you may have the opportunity to change or cancel an order. You should contact us immediately and we will try to accommodate your request although we cannot provide any guarantee. In the event we are unable to change or cancel your order, you will not be eligible for a refund.

Out of Stock

Bali Direct will endeavour to ensure that all goods ordered by you are supplied to you. However, be aware that our stocks can fluctuate throughout the day due to sales demand, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we will contact you by email or phone immediately and offer you the following options:

a) cancel the order in return for a full refund;

b) accept a substitute product (price differences will be calculated);

c) accept no substitute and retain a credit towards your next purchase.