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By placing an order with Bali Direct you are accepting the following Terms and Conditions

Username and password

Bali Direct considers registration information private, and maintains that the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

Medical Disclaimer

Any material provided on this website is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Bali Direct cannot itself verify the findings and materials which are produced by third parties and included within this website.

We encourage you to consult a healthcare professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party’s medical condition.

Product Disclaimer

With respect to products sold on the site, Bali Direct makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Bali Direct, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold.

Bali Direct aims to include in the product list up-to-date pictures of the products. At times, the pictures of the products on the product list may differ from the products actually supplied to you. Bali Direct does not warrant the accuracy of the information contained in the product list and recommends that you read the Labels on Goods carefully before consumption.

Out of Stocks

Bali Direct will endeavor to ensure that all goods ordered by you are supplied to you. However, please be aware that our stocks can fluctuate throughout the day due to sales demand, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. Unfortunately, we cannot process back-orders, so in this event, we will make every effort to contact you by email or phone immediately to notify you of the lead time.

In this circumstance we will also offer you various options including:

a) cancel the order in return for a full refund;

b) accept a substitute product (price differences will be calculated);

c) accept no substitute and retain a credit towards your next purchase.

Order Changes or Cancellations

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders that are automatically processed on our secure merchant facility and this process will incur irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Bali Direct due to the cancellation of your order.

If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will try to accommodate your request.

Pricing Policy

This website is carefully monitored by our staff to provide customers with competitive pricing. Product prices are dynamically updated by our in-house purchasing system when price changes are received from our suppliers. All of our prices are in Indonesian Rupiah (Rp) and are inclusive of Value Added Tax (VAT) for all purchases within Indonesia.


This Agreement, its Terms and Conditions and the Use of this Site shall be governed by the laws in existence in Indonesia. You agree that any claim relating to this website and our service can only be dealt with in a court in the province of Bali, Indonesia.


The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of this website with or without notice, subject to applicable law. You agree that any termination of your access to the website may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the website. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to this website.